Our SAP Maintenance & Support service safeguards the continuity, performance and security of your SAP landscape so your operations run without disruption. With 15+ years of experience, we go beyond break/fix to deliver proactive monitoring, capacity planning, release/patch governance and compliance—turning your SAP investment into sustained business value.

Why SAP Maintenance & Support?

Reactive support alone isn’t enough. The right service strategy detects issues before they escalate, resolves root causes and keeps user experience consistent. Across FI/CO, MM, SD, PP, HCM, BW/Analytics Cloud and Fiori, we manage outcomes through measurable KPIs.

Our ITIL-Aligned Service Model

• Incident & Request Management (L1–L3): Priority-based SLAs with defined response and resolution times; expedited handling for critical incidents.

• Problem Management: Root-cause analysis (RCA) and durable corrective actions for recurring issues.

• Change & Release Management: Controlled transports, test/UAT and rollback plans for safe go-lives.

• Patching & Security: SAP notes and security updates, vulnerability remediation; SoD and traceability by design.

• Performance & Capacity: Monitoring dashboards, alerting and tuning to ensure a scalable architecture.

• Integration Health: End-to-end oversight of SAP–SAP and SAP–third-party integrations—queues, messages and failures—for uninterrupted data flow.

• Enhancements & Minor Dev: ABAP/Fiori tweaks and small improvements prioritized on a transparent roadmap.

• Training & Knowledge Base: How-to guides, FAQs and micro-learning to boost self-service resolution.

• Service Reporting: Monthly reports with KPIs/OLAs and continuous-improvement recommendations.

Expected Outcomes

• Less Downtime: Proactive monitoring and SLA-driven operations reduce unplanned outages.

• Higher Performance: Faster transactions and a stable user experience.

• Compliance & Traceability: Logging and audit trails to meet regulatory requirements.

• Predictable Costs: Clear scope and reporting help you stay on budget.

• Ready for S/4HANA: Disciplined release/patch cadence and testing pave the way for smoother transformations.

Conclusion

OEO Consulting delivers proactive, transparent and outcome-driven SAP maintenance and support. Let’s refine your roadmap together and keep your operations stable, scalable and audit-ready.